FAQs
1. How can I contact you?
You can contact us by sending an email to our customer support team at juvinoo.store@gmail.com. We aim to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our products are sourced from various suppliers and manufacturers around the world. As a dropshipping store, we work with trusted partners who ship directly from their warehouses located in different countries.
3. Do you offer a refund on products?
Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the product. Please refer to our refund policy for more details.
4. How long does shipping take?
Shipping times may vary depending on the product and the destination. Generally, our products are delivered within 7-10 business days. However, please note that due to unforeseen circumstances such as customs delays or peak holiday seasons, shipping times may be longer.
5. Can I track my order?
Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.
6. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
7. Do you offer international shipping?
Yes, we offer international shipping to most countries worldwide. However, please note that there may be certain restrictions and additional customs fees or duties imposed by your country's customs authorities. It is the buyer's responsibility to be aware of and cover any additional fees.
8. What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer support team immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.
9. Can I cancel or change my order?
Once an order is placed, it is processed and shipped as quickly as possible. Therefore, we cannot guarantee cancellations or changes to orders. However, if you need to make any changes, please contact us as soon as possible, and we will do our best to assist you.
10. Are your products covered by a warranty?
Some of our products may come with a manufacturer's warranty. The warranty period and coverage may vary depending on the product. Please refer to the product description or contact our customer support team for more information regarding specific product warranties.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact our customer support team at juvinoo.store@gmail.com